TRYLUNE
Need a hand with Trylune? Start with the topics below. If your question is not covered, email support@trylune.net and include the Apple ID email you used, your device model, and a short description of what happened. Please do not send your password or full payment details.
Credits and purchases
Credit packs are consumable in-app purchases handled by Apple. New accounts receive 2 free credits; a standard try-on costs 1 credit.
- If a purchase is delayed, sign in to the same account and use “Sync Credits” in the app.
- Consumable credits cannot be restored with “Restore Purchases.”
- Refunds and billing disputes are handled by Apple.
- If a generation fails, the reserved credit is released automatically.
Delete your data
You can delete individual results, all cloud photos, or your entire account in the app.
- Open Mine, then Settings, then Privacy & data.
- Choose “Delete cloud photos” to remove uploads and results.
- Choose “Delete account” to remove your account, wallet, jobs, and media.
- If you cannot access the app, email us from the Apple ID address you used.
Generation issues
Most failures come from a missing or unsupported image, a temporary provider outage, or a network timeout.
- Use a clear JPEG, PNG, or WebP image under 10 MB.
- Check that the photo shows one person and is not a screenshot or collage.
- Try a different outfit or image size, then retry.
- If the problem continues, send us the approximate time and any error code shown in the app.
Privacy requests
You can request access, correction, export, deletion, or restriction of your personal data.
- Email support@trylune.net with “Privacy request” in the subject.
- Tell us which right you want to exercise and the Apple ID email you used.
- We may ask for verification before acting on the request.
Report content
If you see content that violates our Terms of Service or may involve a minor, contact us immediately.
- Email support@trylune.net with “Content report” in the subject.
- Include a description and, if possible, the account or job reference.
- Do not forward or redistribute suspected illegal imagery.
Account and sign-in
Trylune uses Sign in with Apple. Purchases require an Apple-bound account so credits can be recovered across devices.
- Make sure you are signed in with the same Apple ID as your purchase.
- If Sign in with Apple is unavailable, check your device's Apple ID settings and network connection.
- Guest progress is tied to the device session; sign in before purchasing to keep your credits.
Contact
Email: support@trylune.net
For privacy requests: support@trylune.net with “Privacy request” in the subject.
For legal notices: support@trylune.net with “Legal notice” in the subject.
Trylune is an independent app. Apple, App Store, and Sign in with Apple are trademarks of Apple Inc.